360 Feedback

The Center for Healthcare Leadership utilizes an array of assessment tools to measure aspects of how individuals interact and learn, personality traits, and leadership and management skills.

These tools allow a better understanding of the individuals who make up an organization and serve to improve the ability of leadersand managers in that organization to work together.

One of the most effective assessment tools is 360° Feedback, which gathers data from an individual, from peers, from supervisors and from subordinates, to gauge how well someone functions in his or her environment.

	Learn how others perceive their leadership strengths and styles;
	Gain an understanding of how they compare with other managers in the specified universe; and,
	Begin to focus on the skills and perspectives measured -- those that are critical to managing and working in the organization – in order to develop individual plans for improvement.

The CHL utilizes a 360° assessment survey which can be customized to fit the needs of particular organizations, taking into account some of what makes each unique -- its culture and business. The 360° survey:

     1.Defines corporate competencies;
     2.Increases the focus on customer service;
     3.Supports team initiatives;
     4.Creates a high-involvement workforce;
     5.Decreases hierarchies, promotes streamlining;
     6.Detects barriers to success;
     7.Assesses developmental needs;
     8.Avoids discrimination and bias;
     9.Identifies performance thresholds;
    10.Is easy to implement.

Utilized in conjunction with other programs such as strategic planning, cultural diagnosis and executive education, the assessments can help an organization more successfully navigate the changes that all businesses go through as they continue to develop and change.