Charles D. Frame
has extensive experience in the areas of market research, socioeconomic analysis, and
customer satisfaction measurement. He has worked as a consultant to a variety of
organizations, including: GE Medical Systems, the American Cancer Society, The Emory
Clinic, the Atlanta VA, AT&T, Black & Veatch Engineering, Burns & McDonnell
Engineering, the Business/Professional Advertising Association, Champion International,
GTE/Contel Cellular, Arthur D. Little, MCI, Stryker Corporation, and US Sprint.
As an active researcher in the areas of
salesperson effectiveness, customer satisfaction, consumer involvement, and quality
perceptions, Dr. Frame has published in the Journal of International Consumer Marketing,
European Journal of Cooperative Economics, and Advances in Consumer Research.
He is editor of the book, Customer Relationship Marketing: Theory and Practice,
forthcoming from JAI Press and is a co-editor and contributor to the current Jossey-Bass
book, The 21st Century Healthcare Leader. Dr. Frame has presented his work to the
Academy for Health Services Marketing, the American Association for Advances in Health
Care Research, the American Marketing Association, the Association for Consumer Research,
the Decision Sciences Institute, and the U.S. Department of Energy.
Dr. Frame is Managing Director in the Center for Healthcare
Leadership, and he is a member of the faculty in the School of Medicine and in Emory
University’s Roberto C. Goizueta Business School, where he teaches Marketing Research
and Marketing Management courses at the MBA and Executive MBA level and served as Director
of the Management Development Program. He also sits on the visiting international faculty
at the Netherlands School of Business. Dr. Frame holds a B.S. in Mechanical Engineering
from Syracuse University, an MBA from the University of Missouri, and a Ph.D. in Marketing
from Indiana University.
